DUNE LIFE RENTALS

Privacy Policy

Effective Date: April 29, 2026   ·   Last Updated: April 29, 2026

Dune Life Rentals (“Dune Life,” “we,” “us,” or “our”) operates vacation rental properties inside Ocean Lakes Family Campground in Myrtle Beach, South Carolina, and the website duneliferentals.com. This Privacy Policy describes how we collect, use, share, and protect information about you when you visit our website, book a stay with us, or otherwise interact with our business.

1. Who We Are

Dune Life Rentals manages short-term vacation rental properties in Ocean Lakes Family Campground, Myrtle Beach, SC. You can reach us at shawn@duneliferentals.com or via our website. We are the data controller for personal information collected through our direct booking channels and our welcome forms.

2. Information We Collect

We collect information you provide directly to us as well as information collected automatically.

Information you provide:

• Name (first, last)
• Email address
• Phone number
• Mailing address (street, city, state, ZIP, country)
• Booking details (property, dates, number of guests)
• Payment information (processed by our third-party payment processors; we do not store full card numbers)
• Government-issued ID information when required for guest pass issuance
• Communications you send us (email, SMS, messages through Airbnb, VRBO, Booking.com, Expedia, or other platforms)
• Marketing preferences

Information collected automatically:

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, referring URLs)
• Cookies and similar tracking technologies

Information from third parties:

• Booking and guest data from Airbnb, VRBO, Booking.com, Expedia, and Google Vacation Rentals when you book through those channels
• Reservation management data from Hostaway, our property management system

3. How We Use Your Information

We use the information we collect to:

• Process and manage your reservation
• Issue Ocean Lakes guest passes for your party and vehicles
• Send transactional communications (booking confirmations, welcome messages, rental agreements, check-in instructions, Wi-Fi credentials, and stay-related updates)
• Provide customer service before, during, and after your stay
• Send marketing communications (only if you have opted in)
• Process payments and prevent fraud
• Comply with legal obligations and enforce our rental agreements
• Improve our website, properties, and services

4. How We Share Your Information

We share your information only as needed to operate our business. Specifically, we may share your information with:

• Ocean Lakes Family Campground — for the issuance of guest and vehicle passes required to enter the campground.
• Hostaway — our property management system, which stores reservation, guest, and listing data.
• Booking platforms (Airbnb, VRBO, Booking.com, Expedia, Google Vacation Rentals) — if you booked through their platform, we share information back as required to complete and service your reservation.
• Payment processors — to process direct bookings and refunds.
• Marketing and CRM platforms (such as GoHighLevel and Montaire) — for transactional email and SMS, and (with your consent) marketing communications.
• Service providers — cleaning, maintenance, and other vendors that need limited information to provide services for your stay.
• Legal authorities — if required by law, court order, or to protect the rights, property, or safety of Dune Life, our guests, or others.

We do not sell your personal information. We do not share your phone number or other personal information with third parties for their own marketing purposes.

5. Text Messages and SMS Communications

If you opt in to receive text messages from us, we use your phone number to send transactional messages (booking-related) and, separately and only with your explicit consent, marketing messages. Phone numbers and SMS opt-in data are not shared with third parties for marketing purposes.

You can opt out of any SMS program at any time by replying STOP to any message. For full SMS terms, see our SMS Messaging Terms & Conditions.

6. Cookies and Analytics

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve your experience. You can control cookies through your browser settings. We may use analytics services such as Google Analytics; you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements. Reservation records are typically retained for at least seven (7) years for accounting and tax purposes. You may request deletion of your personal information subject to these legal retention requirements.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information (subject to retention requirements)
• Opt out of marketing email or SMS at any time
• Object to or restrict certain processing
• Request data portability

To exercise any of these rights, email us at shawn@duneliferentals.com. We will respond within a reasonable time and as required by applicable law.

California residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information we collect and the right to non-discrimination for exercising your rights. We do not sell personal information.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Data Security

We use reasonable physical, technical, and administrative safeguards to protect personal information from unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website and communications may contain links to third-party sites (such as booking platforms or payment processors) that are not operated by us. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last Updated” date. Material changes will be communicated by email or a prominent notice on our website where appropriate.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, contact us:

Dune Life Rentals

Email: shawn@duneliferentals.com

Phone: +1 (336) 382-1415

Website: duneliferentals.com

This Privacy Policy is provided as a starting template. Dune Life Rentals recommends having any privacy policy reviewed by a licensed attorney before relying on it for legal compliance, particularly if your business operates across multiple states or processes EU/UK resident data.